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Subscriber profile photos

Subscribers can add a profile photo on their My Account page. The photo becomes their avatar across your site, for example next to their comments. This article explains what subscribers see and what you see as an admin. There’s nothing to turn on.

Profile photos are available since PaywallProject 4.0.

Upload a photo

Share these steps with a subscriber who asks how to add a photo.

  1. Log in and go to the My Account page.
  2. Find the Profile card. Until you add a photo, it shows your initials in a circle.
  3. Click Upload photo and choose an image.
The Profile card on My Account showing the subscriber's initials and an Upload photo button
Before a photo is added, the Profile card shows the subscriber’s initials.

The photo saves as soon as the upload finishes. The subscriber doesn’t need to click Save profile.

Change or remove a photo

Once a photo is added, the Profile card shows it with two options:

  • Change photo: choose a new image. It replaces the old one, and the old file is deleted.
  • Remove: deletes the photo straight away. The initials come back.
The Profile card on My Account showing an uploaded example photo of a sunset landscape, with Change photo and Remove options
With a photo added, the subscriber can change or remove it.

Where the photo appears

The photo replaces the subscriber’s Gravatar wherever WordPress shows an avatar. That includes comments and the subscriber’s page in your dashboard under PaywallProject → Subscribers.

A subscriber's page in the PaywallProject dashboard showing the same example photo next to their name, email and status
The photo also shows on the subscriber’s page in your dashboard.

Good to know

  • File types: JPG, PNG, GIF or WebP. Other files are refused with “Please upload a JPG, PNG, GIF or WebP image.”
  • File size: up to 2 MB. Larger files are refused with “Please choose an image under 2 MB.” Your web host may set a lower upload limit.
  • Square photos look best. The photo shows in a circle, so the edges of a wide or tall image are cut off.
  • Privacy: the file is renamed when it’s uploaded, so the subscriber’s original file name doesn’t appear in the web address.
  • Media Library: photos are stored in your Media Library with the title “Profile photo”.
  • Deleted accounts: when you delete a subscriber’s WordPress account, their profile photo is deleted too.
  • Comment names: to change the name shown next to the photo on comments, see How to adjust the comment display name.
Updated on October 28, 2026
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