Update pricing for existing subscribers
Updating bulk subscriber pricing in Stripe isn’t as simple as editing a field—Stripe requires every subscription to be migrated to...
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How reCAPTCHA works with PaywallProject
What does the PaywallProject reCAPTCHA add-on do? The reCAPTCHA add-on helps prevent automated bots and spam accounts from completing your... -
How to setup fastpasswp for WordPress
fastpasswp.com is a WordPress plugin that automatically logs in your users from your email newsletter. Send your newsletter through Newsletter... -
How to delete a WordPress user
To permanently delete a user, go to Users and locate the subscriber. Select the Delete option. Please note, this does... -
How to retrieve a receipt or invoice as a subscriber
Subscribers can download invoices and receipts directly from their My Account dashboard. 1) Direct the subscriber to login to their... -
How to update a credit card
Subscribers can update credit cards on their own within the My Account area. If a customer calls and prefers that... -
How to cancel a subscription
Go to PaywallProject -> Subscribers and find the user you would like to cancel. Select the Subscriber ID link. Select... -
How the free registration funnel works
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How to manually update recurring subscription pricing
To adjust the pricing for a recurring subscription, find the user in Stripe by searching for the cus_xxxxx ID. Select... -
How to refund a subscriber in Stripe
Log in to Stripe.com and search for the customer by email address. Once located, select the customer, and select the... -
How to reset a password manually for a subscriber
In the event a subscriber is struggling to reset a password, you can manually change it for them at any... -
How to bypass or override the paywall for a post
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How to switch into a user’s account
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How to change a subscription
In the My Account or Profile page, find the “Change your subscription” link and choose the new plan. This link... -
How to manually add a subscriber
To manually add a subscriber to PaywallProject, go to PaywallProject -> Subscribers -> Create subscriber. Enter the subscriber details and... -
How to manually update subscriber (Stripe) details
If a subscriber has an existing Stripe subscription, you can simply update the expiration date and Save changes. This will... -
How to locate a double payment with last 4 digits of card
On rare occasions, a subscriber might complain that they’ve been double-charged but you only see one payment for them in... -
Subscriber cannot login or cannot view content
If a subscriber is struggling to log in, here are a few steps to help: 1) Reset the password for... -
How To Check if a Gift Has Been Redeemed
To see whether someone has redeemed a code, go to PaywallProject -> Gifts. Here, you can check the Status column... -
How to update an expiration date in PaywallProject for a Stripe-based customer
Locate the subscriber in PaywallProject -> Subscribers Adjust the expiration date and Save changes. Extending the expiration date will adjust... -
How to change a subscription for a subscriber in PaywallProject
With PaywallProject, subscribers can change their subscription at any time by simply selecting the new subscription level and checking out.... -
Restricting/gating access to PDF e-editions
On your E-Edition page in WordPress, find the Paywall visibility settings. In general, we recommend always placing your PDF E-Edition... -
How to manage check payments in PaywallProject
If a subscriber pays via check, you’ll need to update the subscriber’s subscription expiration in PaywallProject so that access continues.... -
Subscription not active after update the card
In some cases, after a user updates their card, the subscription doesn’t become active immediately. This usually happens because there... -
How to show “Renew Now” button
Most of the subscriptions in sites managed by PaywallProject are recurring. Only a small percentage of users have a subscription... -
How to setup subscriptions level
You can set up as many subscriptions as you would like by going to PaywallProject -> Levels. Enter details for... -
How to edit subscription pricing cards
If your subscription cards were custom-designed, this doc does not apply. Log in to your WordPress dashboard and select PaywallProject... -
How to adjust the paywall meter for non-logged in readers
Log in to your WordPress admin dashboard and scroll to the bottom and select PaywallProject -> Restrictions Under Restriction rules,... -
How to send automatic upcoming renewal email notifications
To turn on emails for non-recurring subscribers, simply navigate to PaywallProject -> Emails and select the Renewal Reminder template. Enter the message you’d... -
How to create a custom welcome email for a specific subscription level
Log in to your WordPress dashboard and select PaywallProject -> Settings Select the desired Audience New subscriber welcome you’d like... -
Subscription Transition Paths: Proration & Billing Behavior
How PaywallProject handles various subscription paths. Assume today is June 12 and the subscriber’s current period ends June 30. Scenario... -
How to collect sales tax for subscriptions with PaywallProject
To display sales tax at checkout, you’ll first need to set up the required tax locations in Stripe. For example,...