Update pricing for existing subscribers
Updating bulk subscriber pricing in Stripe isn’t as simple as editing a field—Stripe requires every subscription to be migrated to...
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How to retrieve a receipt or invoice as a subscriber
Subscribers can download invoices and receipts directly from their My Account dashboard. 1) Direct the subscriber to login to their... -
How to update a credit card
Subscribers can update credit cards on their own within the My Account area. If a customer calls and prefers that... -
How to cancel a subscription
Go to PaywallProject -> Subscribers and find the user you would like to cancel. Select the Subscriber ID link. Select... -
How to manually update recurring subscription pricing
To adjust the pricing for a recurring subscription, find the user in Stripe by searching for the cus_xxxxx ID. Select... -
How to refund a subscriber in Stripe
Log in to Stripe.com and search for the customer by email address. Once located, select the customer, and select the... -
How to change Stripe payout schedule
First, login to your Stripe.com account. Select the gear icon at the top right and then select “Business”. Next select... -
How to locate a double payment with last 4 digits of card
On rare occasions, a subscriber might complain that they’ve been double-charged but you only see one payment for them in... -
How to update an expiration date in PaywallProject for a Stripe-based customer
Locate the subscriber in PaywallProject -> Subscribers Adjust the expiration date and Save changes. Extending the expiration date will adjust... -
How to change a subscription for a subscriber in PaywallProject
With PaywallProject, subscribers can change their subscription at any time by simply selecting the new subscription level and checking out.... -
How to invite a team member to Stripe
Log in to your Stripe.com account. Select the gear icon at the top right. Select Team and security. Select +... -
How to send automatic upcoming renewal email notifications
To turn on emails for non-recurring subscribers, simply navigate to PaywallProject -> Emails and select the Renewal Reminder template. Enter the message you’d... -
Subscription Transition Paths: Proration & Billing Behavior
How PaywallProject handles various subscription paths. Assume today is June 12 and the subscriber’s current period ends June 30. Scenario... -
How to collect sales tax for subscriptions with PaywallProject
To display sales tax at checkout, you’ll first need to set up the required tax locations in Stripe. For example,...